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TALK online   

Year Granted: 2016
Institute: Housing New Zealand Corporation
Course code Online Course 108 CLS05

This module complements our TALK workshop. The purpose of TALK is to encourage more authentic conversations with each other. This module will help you to develop your skills when talking with others.

Target Audience

  • All staff

Key Learning Outcomes

  • Describe three different types of conversations and have an awareness of when each style might be appropriate
  • Listen effectively to build trust and rapport in order to have authentic conversations
  • Describe emotional intelligence
  • Recognise the importance of empathy in influencing outcomes

Leadership Competencies

  • Supporting and Cooperating
  • Interacting and Presenting
  • Adapting and Coping
  • Leading and Deciding

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